Helpdesk

  • Allow users to log IT support tickets directly through the chatbot interface.
  • Provide automated troubleshooting steps for common IT issues and technical problems.
  • Guide users through the process of software installation and configuration.
  • Enable employees to report incidents such as equipment failures, safety hazards, or security breaches through the chatbot.
  • Route critical incidents to appropriate IT personnel for immediate resolution.
  • Allow users to submit change requests for IT systems, software updates, or infrastructure changes.

Asset Management

  • Track IT assets such as hardware devices, software licenses, and equipment allocations.
  • Generate reports on asset inventory, utilization, and lifecycle management.