Account Management
- Enable customers to compare and choose plans of their choice.
- Provide personalized plan recommendations based on usage patterns and needs.
- Help customers with device setup, configuration, and network settings.
- Balance Recharge Assistance.
Device and Technical Support
- Offer troubleshooting assistance for common issues such as network connectivity, device setup, and configuration.
- Track and follow up on customer complaints and issues to ensure timely resolution.
- Provide instant service for WiFi, or mobile connectivity issues by walking them through diagnostic steps.
- Data Transfer and Backup Assistance.