Customer Interaction and Engagement
- Understand and interpret customer queries accurately, including colloquial language and typos.
- Tailor responses and recommendations based on customer profiles, purchase history, and interaction context.
- Offer support across various channels such as website chat, mobile apps, email, social media, and messaging platforms.
Issue Resolution and Assistance
- Provide users with summary or detailed information based on their requests. Also, provide additional information in the form of links, videos, PDFs etc if required.
- Provide real-time assistance in diagnosing and resolving technical issues with products or services.
- Escalate unresolved issues to higher-level support agents or specialists for further investigation.
- Integrate with your ticketing system via APIs to log service requests if requested by the user.
- Get current status of service requests from your ticketing system via APIs.