Shipment Tracking and Management
- Provide real-time updates on shipment status, including location, estimated arrival times, and delays.
- Recommend optimal routes for deliveries based on factors such as traffic conditions, weather, and delivery constraints.
- Offer recommendations to optimize fuel usage and reduce transportation costs through efficient route planning.
- Assist drivers in planning multi-stop delivery routes for maximum efficiency and productivity.
- Integrate with WMS systems for real-time inventory tracking, order fulfillment, and warehouse operations management.
Customer Service and Support
- Handle customer inquiries, complaints, and requests for assistance related to shipments, deliveries, and logistics services.
- Assist in selecting the optimal carrier for shipments based on cost, transit time, and service level agreements (SLAs).
- Guiding clients and users through the process of filing and managing claims for lost or damaged shipments.