User Interaction and Engagement
- Users can upload an image and search for product by image.
- Tracking and management of orders, including order status updates and delivery tracking.
- Cross-Selling and Upselling.
- Recommend products, complementary items, and discounts as per the purchase history and preferences.
- Personalize search results based on customer preferences, purchase history, and browsing behaviour to display the most relevant products.
- Saving and managing favourite products or wish lists within the chat interface.
- Enable one-click ordering for returning customers to streamline the checkout process and reduce friction.
Integration and Automation
- Integrate with current product and inventory database.
- Integration with third-party APIs for additional services such as shipping carriers, tax calculation, and fraud detection.
- Integration with Supply Chain.
- Automated resolution of common inquiries and issues such as product inquiries, returns, and refunds.
- Incorporate social proof elements such as product reviews, ratings, and user-generated content to build trust and influence purchase decisions.