ConnectNow
Software - Derby, ENG, UK
ConnectNow Employees
ConnectNow Senior Management
ConnectNow Details
ConnectNow is a web chat, skills based, routing system which enables chats to be assigned to the right agent at the right time. Unlike conventional phone base service desks, agents are able to communicate with multiple users at any one time, offering superior efficiency and productivity.With simple installation and training this product is particularly useful in a help desk environment, or any area where calls are placed to a group of staff to obtain support. It offers the routing capabilities of a telephony IVR system combined with the flexibility and tooling availability of web-based communication.Connect Now easily integrates with existing systems including intranets, knowledge bases and ticket logging systems.This system has been piloted successfully at Great Ormond Street Hospital and University Hospital of North Midlands, who are now rolling it out to its 12,000 users.https://www.youtube.com/watch?v=m14q29uzvnc
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