Agent Analytics

  • Real-time dashboards track deployment counts, run volumes, latency, and success rates for every AI agent.
  • Granular heat-maps expose bottlenecks at the intent, channel, or user level.
  • Drill-down traces show full conversational paths for rapid troubleshooting.
  • SLA widgets alert when response times or resolution rates drift outside targets.
  • Exportable CSV & API feeds for BI tools and executive reporting.

Model Analytics & Cost Control

  • Live token-usage meters break spend down by model, agent, and user cohort.
  • Predictive cost alerts prevent budget overruns before they happen.
  • Recommendations engine flags under-utilised or over-provisioned models for right-sizing.
  • Charge-back tags map AI spend to cost centres with a single click.
  • Historical trend lines reveal seasonality and forecast future capacity needs.

Real-Time Performance Monitoring

  • Sub-second latency and error-rate telemetry across 35+ channels.
  • Automatic anomaly detection notifies SRE teams via Slack, PagerDuty, or email.
  • Canary release metrics compare new model versions against baselines in real time.
  • Uptime and availability SLAs displayed on NOC-style wallboards.
  • Mobile push notifications keep executives updated during critical incidents.

Security & Compliance Audit Log

  • Immutable, time-stamped logs of every login, prompt, model change, and role update.
  • Role-based filters let auditors isolate events by user, agent, or data source.
  • One-click compliance reports for SOC 2, ISO 27001, and GDPR evidence packs.
  • Tamper-proof export to SIEM or long-term storage (S3, Azure Blob, on-prem).
  • Retention policies configurable by geography or regulation.

Retention policies configurable by geography or regulation.

  • AI-generated improvement cards highlight knowledge gaps or mis-classified intents.
  • A/B test prompts and workflows directly within the dashboard—no code changes.
  • Auto-suggested training data derived from low-confidence interactions.
  • Weekly executive briefs summarise ROI, cost trends, and next-best actions.
  • Closed-loop feedback pushes validated learnings back into agent training in minutes.