Smart Query Resolution
- AI instantly answers FAQs and common queries.
- Provides contextual, accurate responses instead of generic results.
- Supports chat, voice, and email channels.
- Escalates complex cases to human agents seamlessly.
- Learns continuously from past interactions for improved accuracy.
Omnichannel Support
- Available across web, mobile, and messaging apps.
- Integrates with platforms like WhatsApp, Teams, Slack, and email.
- Unified experience across customer-preferred channels.
- 24/7 availability ensures global coverage.
- Consistent brand voice across all touchpoints.
Workflow Automation
- AI instantly answers FAQs and common queries.
- Assigns issues to the right team automatically.
- Tracks SLAs and sends proactive reminders.
- Enables end-to-end resolution without manual intervention.
- Reduces backlog by handling repetitive requests.
Monitoring
- Dashboards to track query volume, response times, and resolution rates.
- Insights into most common issues and customer pain points.
- AI-based sentiment analysis for customer satisfaction.
- Identifies gaps in support content.
- Helps forecast staffing and resource needs.
Integrations & Security
- Seamlessly connects with CRMs, ERPs, and ITSM tools.
- Single sign-on and secure data handling.
- GDPR and enterprise compliance ready.
- Scalable to support thousands of queries daily
- Flexible APIs for easy integration.