Information Technology & Services - Sopot, Pomeranian Voivodeship, Poland
Business and IT / ITSM end-to-end Support and Consultancy• Request for Information (RfI) and Request for Proposal (RfP) Consultancy• Business Analysis, requirements collection, solution selection and adjustment, support• BID Management and Pricing• Services Design and definition, portfolio creation, Responsibilities Matrix (RACI) definition• Service Cost Estimation, Resources Utilization Estimates• Services Transitions and Transformations• Business Processes Design, implementation, transition, handover to operations• IT/ITSM Processes design, implementation, transition, handover to operations• Dependency Management, Services / Components, Dependency Map• Resources Management (Demand & Supply, Roles, Utilization Management)• Business and IT Operation Support, dependency, interface• Continual Service Improvement, organizational change, improvement habit