Zingtree
SaaS - Larkspur, CA, US
Zingtree Details
Zingtree’s AI-powered decision tree platform transforms self-service, uncovers and implements automation opportunities, and makes every agent an expert. Embed the workflows you create into your systems to guide agents through customer conversations and on your website as self-help. Zingtree offers five core features: - No-code authoring tool enables you to build, review and publish changes to workflows, without requiring assistance from IT. Combined with the AI-powered author assist feature, building workflows has become easier than ever before. - Advanced reporting identifies the next opportunity to improve your workflows and manage team performance. - Native integrations enables you to embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen. - DecisionEngine™ allows you to integrate sophisticated logic into your conversational workflow, so your agents always have the right answer at the right time no matter how complex the issue is. - Automated triggers can initiate actions like SMS, emails, webhooks and escalations based on triggers and responses within your conversational workflow.
Zingtree Technologies
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