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Viable
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Every day, customer support and product management teams across all industries receive a tidal wave of the most valuable data any company can collect: customer feedback. This qualitative data is notoriously hard to work with, however. Lacking structure, customer feedback data—textual data—is hard to aggregate and analyze for insights. Most teams resort to time consuming manual sorting and tagging to get insights and spend hours every month aggregating it into reports. But now there's an automated approach to insights from customer feedback: Viable. Viable aggregates qualitative data from helpdesk tickets, surveys, CRM, and app reviews to help teams understand how their customers think and feel about the products and services they provide. Our system integrates with common customer support apps (Zendesk, Front, Delighted, Intercom, Zapier, etc) to ingest and structure your customer feedback, allowing anyone on your team to quickly understand customers better with natural language reports and dynamic questions and answers in plain English.